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  • IT Quality

    Σεμινάρια IT Quality

    itil 2019 processes

    ITIL® (IT Infrastructure Library), developed by the Cabinet Office, is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 1.500.000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide. ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services. ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organizations worldwide, such as NASA, the UK National Health Service (NHS) and Disney.

    ITIL ATO logo small

    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

     

    DevOps process

    DevOps is a set of practices that automates the processes between software development and IT teams, in order that they can build, test, and release software faster and more reliably. The concept of DevOps is founded on building a culture of collaboration between teams that historically functioned in relative siloes. The promised benefits include increased trust, faster software releases, ability to solve critical issues quickly, and better manage unplanned work.

    DevOps certifications

    The DevOps Fundamentals course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success.

    • DevOps Test Engineering (DTE)®

    This comprehensive course addresses testing in a DevOps environment and covers concepts such as the active use of test automation, testing earlier in the development cycle, and instilling testing skills in developers, quality assurance, security, and operational teams.

    • Continuous Delivery Architecture (CDA)℠

    This course is designed for participants who are engaged in the design, implementation, and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing and potentially Continuous Deployment.

    • DevSecOps Engineering (DSOE)℠

    This course explains how DevOps security practices differ from other security approaches and provides the education needed to understand and apply data and security sciences.

    • DevOps Leader (DOL)®

    The DevOps Leader course is a unique and practical experience for participants who want to take a transformational leadership approach and make an impact within their organization by implementing DevOps.

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    ITIL & DevOps έντυπο

    Professional Scrum Product Owner

    Professional Scrum Product Owner long logo

    Being a professional Product Owner encompasses more than writing requirements or managing a Product Backlog. Product Owners need to have a concrete understanding of all product management aspects, including but not limited to product ownership, that drives value from their products. 

    Professional Scrum Product OwnerTM (PSPO) is a 2-day course that focuses on all of these areas to teach students how to maximize the value of products and systems. PSPO is the cutting-edge course for Product Owners, Agile product managers and anyone responsible for a product’s success in the market. In this course, students will develop and solidify their knowledge of being a Product Owner through instruction and team-based exercises.

    The course also includes a free attempt at the globally recognized Professional Scrum Product Owner I certification exam (PSPO I).

     

    IT Security

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    • Certified Information System Auditor
      The CISA designation is a globally recognized certification for IS audit control, assurance and security professionals. Being CISA-certified showcases your audit experience, skills and knowledge, and demonstrates you are capable to assess vulnerabilities, report on compliance and institute controls within the enterprise. (official page
      )
    • Certified Information Security Manager
      Demonstrate your information security management expertise.
      The uniquely management-focused CISM certification promotes international security practices and recognizes the individual who manages, designs, and oversees and assesses an enterprise’s information security. (official page)
    • Certified Information Systems Security Professional
      This cybersecurity certification is an elite way to demonstrate your knowledge, advance your career and become a member of a community of cybersecurity leaders. It shows you have all it takes to design, engineer, implement and run an information security program.
      The CISSP is an objective measure of excellence. It’s the most globally recognized standard of achievement in the industry. And this cybersecurity certification was the first information security credential to meet the strict conditions of ISO/IEC Standard 17024. (official page)

     

     

     

     

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  • ITIL Foundation

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  • ITIL Foundation v.4

    itil foundation

    Γενικά για το σεμινάριο:

    To εκπαιδευτικό Πρόγραμμα ITIL® 4 διδάσκει τις βασικές αρχές και έννοιες της Διαχείρισης των Υπηρεσιών Πληροφορικής (Service Management) χρησιμοποιώντας την τελευταια έκδοσή του ITIL.

    Προωθεί την ευθυγράμμιση της παροχής υπηρεσιών με τις ανάγκες και επιδιώξεις του κάθε Οργανισμού, καθώς επίσης και τη συνεχή βελτίωση.

    Αναγνωρίζοντας ότι το ζητούμενο είναι πάντοτε η προσφορά αξίας (value) στον πελάτη, αναλύει τις έννοις της καταλληλότητας (fit for purpose) και της επάρκειας (fit for use) και εξοπλίζει τους συμμετέχοντες με την ικανότητα να διακρίνουν τις κατάλληλες ευκαιρίες ώστε να αυξήσουν την αποτελεσματικοττα της εργασίας τους.

    Διάρκεια: 16 ώρες

    Απευθύνεται σε:

    • Specialists in IT Coordination
    • IT Consultants
    • IT Managers and team members
    • Project Leaders
    • General Managers
    • IT Sales people

    Στόχος του προγράμματος είναι να βοηθήσει τους καταρτιζόμενους να:

    • Προσδσιορίσουν τις βασικές αρχές του ΙΤ Service Management όπως αυτές περιγράφονται στο ΙΤ Infrastructure Librady (ITIL)
    • Ορίσουν τις κρίσιμες προδιαγραφές του πελάτη
    • Εφαρμόσουν την κατάλληλη μεθοδολογία για να αυξήσουν την ικανοποίηση του πελάτη μέσα από τις παρεχόμενες υπηρεσίες.
    • Προσαρμόσουν τη χρήση των πόρων (resource) ώστε να παραμένουν αποδοτικοί και αποτελεσματικοί.
    • Αναγνωρισουν τους κινδύνους που μπορει να επηρεάσει την επίτευξη των στόχων του πελάτη
    • Διακρίνουν τις σημαντικές από τις επουσιώδεις απαιτήσεις και να επικεντρωθούν στις πρώτες
    • Μετρήσουν τους κατάλληλους δείκτες που απεικονίζουν την αποτελεσματικοτητα και αποδοτικότητα των υπηρεσιών
    • Εκτιμήσουν το αποτέλεσμα των ενεργειών τους και να προβούν σε διορθωτικές ενέργειες
    • Μετατρέψουν την αξία προς τον πελάτη σε αναμενόμενο όφελος για την επιχείρηση

    Συνοπτικό Πρόγραμμα Σεμιναρίου:

    1. Introduction

    • IT service Management in the modern world

    2. Key concepts of service management

    Value and value co-creation

    • value co-creation

    Organizations, service providers, service consumers, and other stakeholders

    • Service providers
    • Service consumers
    • Other stakeholders

    3. The Four dimensions of service management

    • Organizations and people
    • Information and technology
    • Partners and supplies
    • Value streams and processes

    4. The ITIL service value system

    • Service value system overview
    • Opportunity, demand and value
    • The ITIL guiding principles

    5. ITIL management practices

    • General management practices
    • Service Management Practices

    Πιστοποίηση

    Μετά την ολοκλήρωση του προγράμμτος οι συμμετέχοντες μπορούν να πιστοποιηθούν στην αντίστοιχη εξέταση καθώς η Door Greece είναι πιστοποιημένο Εκπαιδευτικό Κέντρο της Peoplecert & του AXELOS.

    ITIL ATO logo small

    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office’ in the first occurrence of the logo or word mark.

    IT Infrastructure Library® is a registered trade mark of the Cabinet Office’ where referenced.

    © Crown copyright 2013 Reproduced under license from the Cabinet Office’, for any diagram or table from a Cabinet Office Best Management Practice publication or other source.

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